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At Patient Experience Summit 2019, speakers and attendees discuss ways providers can operationalize and implement empathy beyond the bedside.
Cris Ross, CIO of Mayo Clinic, and Edward Marx, CEO of Marx Advisory, talk about how their own experiences inspired their new book, "Diagnosed," which guides patients to take charge of their healthcare journey after a difficult diagnosis.
Grace Cordovano, cofounder of Unblock Health and a 2024 HIMSS Changemaker Award recipient, discusses how patients may need help from AI tools or peer support groups to make knowledgeable decisions based on data from their medical records.
Dr. Jay Anders, CMO at Medicomp Systems, talks about the limitations of current large language models (LLMs) for coding and identifying clinical quality measures, as well as the need for further model training and clinician vigilance to avoid errors.