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One challenge is competition for remote staff is nationwide, says Kimberly Scaccia, VP of Revenue Management for Mercyhealth.
Direct oversight must be weighed against investment in IT talent, according to David Smith, CFO of Anatomy IT.
Artificial intelligence can be used to gain efficiencies throughout the patient journey and boost the future of individual health tracking, says Dr. Brian Hasselfeld, senior medical director, digital health and innovation, at Johns Hopkins Medicine.
The technology system works between the waiting room, exam room, infusion suite and the back office as a communication hub, says Andrew Schultz, PatientPoint chief product and strategy officer.