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Better clinician experience is key to better patient experience

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Hospitals and health systems should be fostering a culture where patient experience is valued and prioritized, says Sue Murphy, chief experience officer at UChicago Medicine. But that includes one key component: a positive experience for caregivers.

 

Telehealth's moves into the provider and speciality care space

Teladoc Health's Dr. Alan Roga talks the evolution of telehealth from minor episodic care to managing complex conditions.
 

How one CMIO uses machine learning to improve care

Dr. Michael Sanders, chief medical information officer at Flagler Hospital in St. Augustine, Florida, describes how clinicians there are using unsupervised learning algorithms to reduce costs and prevent medical errors.
 

Text-based chatbots engage patients, providers on their terms

Dr. Phil Marshall, chief product officer at Conversa Health, says his company has seen growing enthusiasm for healthcare chatbots across both sides of the aisle.
 

Clinicians are key players in data-driven accountable care

Bill Gillis, CIO, and Dr. Sarika Aggarwal, CMO at Beth Israel Deaconess Care Organization, explain how they collaborated to bring clinical staff in at the ground level, ensuring analytics tools were properly deployed for the ACO's success.