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How call centers drive revenue cycle performance

11:10

Calls are answered quickly, keeping patients engaged in the central scheduling system, says Yuriy Kotlyar, cofounder and CEO of American Health Connection.

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19:39

An all-digital hospital reaps many rewards – the CIO offers a look inside

At the center of the organization's values is providing a better patient experience. The hospital wants to stand out in the crowd. And awards and patient feedback bolster the heart hospital's focus.

An all-digital hospital reaps many rewards – the CIO offers a look inside

At the center of the organization's values is providing a better patient experience. The hospital wants to stand out in the crowd. And awards and patient feedback bolster the heart hospital's focus.

19:39

4:29

Using AI to personalise care in South Korea

Konyang University Hospital in Daejeon, South Korea, is increasingly developing and adopting AI technologies to drive patient-centric care, shares CIO Dr Yongsuk Kim.

Using AI to personalise care in South Korea

Konyang University Hospital in Daejeon, South Korea, is increasingly developing and adopting AI technologies to drive patient-centric care, shares CIO Dr Yongsuk Kim.

4:29

6:44

Risk can never be mitigated to zero

There's been a shift in thinking from preparing for a physical disaster to being ready for any disruption, including cyberattacks, says Heather Costa, Mayo Clinic's director of Technology Resilience.

Risk can never be mitigated to zero

There's been a shift in thinking from preparing for a physical disaster to being ready for any disruption, including cyberattacks, says Heather Costa, Mayo Clinic's director of Technology Resilience.

6:44