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Patient Experience Summit 2019

Preventative care for healthcare

7:14

(Sponsored) Dr. Mark Crockett, Verge Health CEO, says that hundreds of people and machines have to work right in order to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Personal loss led to a technology-driven population health program in Africa

Dr. Abayomi Jaye, founder of Lagos, Nigeria-based Cecy Health Consult, explained how he channeled his own feelings of loss into positive action to help his country's underserved patients.
 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.
 

Focusing on patient experience outside the walls of healthcare

Carium Chief Transformation Officer Lygeia Ricciardi says technology can make connections with people 24x7 and not just when they’re in a care setting to manifest empathy.