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Patient Experience Summit 2019

Consumerization shifting the direction of healthcare

13:09

(Sponsored) PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses the future of the healthcare industry with the consumer at the center and what that looks like.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Technology plays supporting role in healthcare innovation

(Sponsored) Press Ganey CEO Joe Greskoviak says that technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve.

 

Cemosoft CEO on the upsides of cloud computing for medical practices

Mahesh Dharan explains how the company is bringing technology that enables clients to deliver patient-centric care.

 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.