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Patient Experience Summit 2019

How Gosford Private Hospital engaged clinicians to improve patient experience

3:43

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to strengthen patient satisfaction.

 

Cemosoft CEO on the upsides of cloud computing for medical practices

Mahesh Dharan explains how the company is bringing technology that enables clients to deliver patient-centric care.

 

Preventative care for healthcare

(Sponsored) Dr. Mark Crockett, Verge Health CEO, says that hundreds of people and machines have to work right in order to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

 

Technology plays supporting role in healthcare innovation

(Sponsored) Press Ganey CEO Joe Greskoviak says that technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.