HIMSS TV is your Insider’s Guide to everything HIMSS. We are the world’s first online broadcasting network, focused on global innovation and how information and technology are driving change in healthcare.
Patient Experience Summit 2019

How Gosford Private Hospital engaged clinicians to improve patient experience

3:43

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to strengthen patient satisfaction.

 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.
 

Technology plays supporting role in healthcare innovation

(Sponsored) Press Ganey CEO Joe Greskoviak says that technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Cemosoft CEO on the upsides of cloud computing for medical practices

Mahesh Dharan explains how the company is bringing technology that enables clients to deliver patient-centric care.