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Patient Experience Summit 2019

Helping physicians feel recognized by upper management

5:40

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.

 

Preventative care for healthcare

(Sponsored) Dr. Mark Crockett, Verge Health CEO, says that hundreds of people and machines have to work right in order to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.
 

Technology plays supporting role in healthcare innovation

(Sponsored) Press Ganey CEO Joe Greskoviak says that technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve.

 

How Gosford Private Hospital engaged clinicians to improve patient experience

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to strengthen patient satisfaction.