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Patient Experience Summit 2019

Helping physicians feel recognized by upper management

5:40

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

How Gosford Private Hospital engaged clinicians to improve patient experience

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to strengthen patient satisfaction.

 

Consumerization shifting the direction of healthcare

(Sponsored) PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses the future of the healthcare industry with the consumer at the center and what that looks like.

 

Focusing on patient experience outside the walls of healthcare

Carium Chief Transformation Officer Lygeia Ricciardi says technology can make connections with people 24x7 and not just when they’re in a care setting to manifest empathy.