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Patient Experience Summit 2019

Focusing on patient experience outside the walls of healthcare

4:02

Carium Chief Transformation Officer Lygeia Ricciardi says technology can make connections with people 24x7 and not just when they’re in a care setting to manifest empathy.

 

Consumerization shifting the direction of healthcare

(Sponsored) PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses the future of the healthcare industry with the consumer at the center and what that looks like.

 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Helping physicians feel recognized by upper management

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.
 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.