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Patient Experience Summit 2019

Focusing on patient experience outside the walls of healthcare

4:02

Carium Chief Transformation Officer Lygeia Ricciardi says technology can make connections with people 24x7 and not just when they’re in a care setting to manifest empathy.

 

How Gosford Private Hospital engaged clinicians to improve patient experience

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to strengthen patient satisfaction.

 

Personal loss led to a technology-driven population health program in Africa

Dr. Abayomi Jaye, founder of Lagos, Nigeria-based Cecy Health Consult, explained how he channeled his own feelings of loss into positive action to help his country's underserved patients.
 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Helping physicians feel recognized by upper management

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.