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Patient Experience Summit 2019

Why executives with social sensitivity create better functioning organizations

7:52

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.

 

Consumerization shifting the direction of healthcare

(Sponsored) PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses the future of the healthcare industry with the consumer at the center and what that looks like.

 

Technology plays supporting role in healthcare innovation

(Sponsored) Press Ganey CEO Joe Greskoviak says that technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve.

 

Filling clinical variability gap with empathy and technology

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.
 

Helping physicians feel recognized by upper management

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.