Patient Experience Summit 2019

Personal loss led to a technology-driven population health program in Africa

1:53

Dr. Abayomi Jaye, founder of Lagos, Nigeria-based Cecy Health Consult, explained how he channeled his own feelings of loss into positive action to help his country's underserved patients.

 

Preventative care for healthcare

(Sponsored) Dr. Mark Crockett, Verge Health CEO, says that hundreds of people and machines have to work right in order to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

 

Consumerization shifting the direction of healthcare

(Sponsored) PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses the future of the healthcare industry with the consumer at the center and what that looks like.

 

Helping physicians feel recognized by upper management

WAMBI CEO Rebecca Metter on looking at the clinician and patient experience through the same lens to impact both simultaneously and strengthen bonds between caregivers and patients.
 

Why executives with social sensitivity create better functioning organizations

Fortune Magazine Senior Editor at Large Geoff Colvin says practicing empathy can improve patient experience even when it happens someplace consumers don’t see directly.