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Customer service representatives need the ability to understand data intelligence the moment they’re talking to the patient, says Casey Williams, SVP of patient engagement at RevSpring.
William Chan, cofounder and CEO of Iodine Software, details how artificial intelligence helps providers in two key areas: denials and revenue leakage.
Nicole Rogas, RevSpring president, says the company's new AI tool provides healthcare customer service representatives with real-time financial data on patients to guide more empathetic conversations about payment options.
On May 6, the Indiana governor signed legislation requiring every not-for-profit hospital to have charges equal to, or less than the state average, says Hal Andrews, CEO of Trilliant Health.
Paul Grand, CEO of MedTech Innovator, shares how the accelerator evaluates startups for innovation and scalability and connects them with industry partners to accelerate growth and ultimately bring their offerings to market effectively.
Morgan Cheatham, partner and head of healthcare and life sciences at Breyer Capital, highlights the venture capital firm's strategy for funding emerging technologies and its rigorous evaluation of a technology's potential for maturation.
Medicare Advantage insurers need to address the social determinants of health to bring down costs, says Lauren Barca, vice president of quality at 86Borders.
Ryne Natzke, TrustCommerce's chief revenue officer, says his company's recent report showed that, while debit cards remain popular and can be cheaper for health systems to accept, many patients would rather pay for treatment digitally.
The right data can improve how healthcare costs are controlled by giving insights into quality care at the lowest cost, says Kirk Czonstka, SVP of Strategic Alliances for Garner Health.
FTC’s new premerger notification rules require organizations to share more data about their proposed transactions, says Michael Ramey, managing principal of Strategic & Transaction Solutions at PYA.
Health plans that are transparent and offer access to care and member benefits have great Net Promoter Score (NPS) results, says Rita Sharma, chief product officer at Pager Health. NPS measures customer loyalty and satisfaction.
Coders and clinicians need to have a meeting of the minds, says Christine Stetler, a registered nurse and AVP of Solution Engineering at MedeAnalytics.