Gerilynn Sevenikar, vice president at Sharp Healthcare, talks about setting up a patient-centric workflow.
Calls are answered quickly, keeping patients engaged in the central scheduling system, says Yuriy Kotlyar, cofounder and CEO of American Health Connection.
The effects of the pandemic continue to push margins, volumes and outpatient revenues below the performance of the prior year, while HHS Secretary nominee Xavier Becerra signals support for virtual care.
One challenge is competition for remote staff is nationwide, says Kimberly Scaccia, VP of Revenue Management for Mercyhealth.
