Patient tells physician 'sequence me' - and it saves his life

Rebekah Angove, vice president at the Patient Advocate Foundation, discusses the difference between patient engagement and patient experience and ways patients and providers can more effectively navigate the complexity of healthcare costs.

Christine Sinsky, vice president of professional satisfaction at the American Medical Association, talks about the problem of physician burnout and the role the EHR plays in that.

Lessons healthcare can learn from other industries and countries that employ biometrics to address patient matching —the ability to link records for the same individual held in different locations and a perennial problem in healthcare.