Patients tap digital tools to find behavioral health specialists

Patient experience cannot be overlooked when driving innovation, as global patient advocate Michael Seres discovered – and his legacy will be continued with the HIMSS Global Patient Innovator Award, says his wife, Justine Seres, director, 11 Health.

Rebekah Angove, vice president at the Patient Advocate Foundation, discusses the difference between patient engagement and patient experience and ways patients and providers can more effectively navigate the complexity of healthcare costs.

How to integrate AI into patient communication in ways that enhance and personalize the patient experience, and develop communication and access strategies that strengthen the patient-provider relationship.