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Health plans that are transparent and offer access to care and member benefits have great Net Promoter Score (NPS) results, says Rita Sharma, chief product officer at Pager Health. NPS measures customer loyalty and satisfaction.
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Payers need to build trust by listening
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Health plans that are transparent and offer access to care and member benefits have great Net Promoter Score (NPS) results, says Rita Sharma, chief product officer at Pager Health. NPS measures customer loyalty and satisfaction.
