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The Houston ENT & Allergy Clinic also increased its referral conversion by 35%, which translated to an additional $500,000 in annual revenue.
The 72-practice Community Care Physicians has used patient engagement tech to improve its no-show rate by 35% and send 776,000 COVID-related newsletters to patients, also reminding them of their telehealth appointments during the pandemic.
The provider organization's CEO explains how specially trained medical assistants (dubbed "tele-MAs") travel to patients' homes and enable full exams virtually.
Adding clinical decision support and the ability to see patient activity outside the four walls of the hospital enabled, among other things, a 94% reduction in Dilaudid use at CalvertHealth in Maryland.