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Health equity is now a key component in payer content for members
The 2024 Medicare Advantage and Part D Final Rule pertaining to materials and content motivates payers to not only be compliant, but to go the extra mile, because it affects star ratings, says Ernie Crawford, president & CEO of Crawford Technologies.
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      Health equity is now a key component in payer content for members
      Finance/RCM

      Health equity is now a key component in payer content for members

      10:52

      The 2024 Medicare Advantage and Part D Final Rule pertaining to materials and content motivates payers to not only be compliant, but to go the extra mile, because it affects star ratings, says Ernie Crawford, president & CEO of Crawford Technologies.

      Finance/RCM - Similar Videos View more in Finance/RCM

      9:32

      Payers need to build trust by listening

      Health plans that are transparent and offer access to care and member benefits have great Net Promoter Score (NPS) results, says Rita Sharma, chief product officer at Pager Health. NPS measures customer loyalty and satisfaction.

      Payers need to build trust by listening
      Health plans that are transparent and offer access to care and member benefits have great Net Promoter Score (NPS) results, says Rita Sharma, chief product officer at Pager Health. NPS measures customer loyalty and satisfaction.
      9:32
      11:10

      How call centers drive revenue cycle performance

      Calls are answered quickly, keeping patients engaged in the central scheduling system, says Yuriy Kotlyar, cofounder and CEO of American Health Connection.

      How call centers drive revenue cycle performance
      Calls are answered quickly, keeping patients engaged in the central scheduling system, says Yuriy Kotlyar, cofounder and CEO of American Health Connection.
      11:10
      14:44

      What's next for private equity and healthcare investment

      While many are anticipating longer review periods and larger filing and documentation requirements, the question of what changes will happen at the FTC under the new presidential administration remains, says John Saran, a partner at Holland & Knight.

      What's next for private equity and healthcare investment
      While many are anticipating longer review periods and larger filing and documentation requirements, the question of what changes will happen at the FTC under the new presidential administration remains, says John Saran, a partner at Holland & Knight.
      14:44