Virtual AI agent Anna offers consumers a safe space to ask questions and make payments, says Dugan Winkie, head of Commercial Strategy at Cedar.
Point-of-Care Partners' Vanessa Candelora says price transparency for services and medications will make it possible for patients to budget for procedures and to shop for better prices with providers in their insurance network.
AI plays a role in patient engagement because it’s critical for clinical efficiency, but it doesn’t replace functions, says Matt Fisher, VP of operations at Curae.
Provider frustration over prior authorization is real but doesn't tell the whole story of the patient journey, says Brian Smith, chief pharmacy officer at Shields Health Solutions.
