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AI call center is effective at engaging patients
Finance/RCM

AI call center is effective at engaging patients

11:51

Virtual AI agent Anna offers consumers a safe space to ask questions and make payments, says Dugan Winkie, head of Commercial Strategy at Cedar.

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6:19

The use of prior authorization has expanded

Provider frustration over prior authorization is real but doesn't tell the whole story of the patient journey, says Brian Smith, chief pharmacy officer at Shields Health Solutions.

The use of prior authorization has expanded
Provider frustration over prior authorization is real but doesn't tell the whole story of the patient journey, says Brian Smith, chief pharmacy officer at Shields Health Solutions.
6:19
3:57

CMS seeks help to CRUSH Medicare and Medicaid fraud

Kimberly Brandt, CMS COO, discusses the agency's Comprehensive Regulations to Uncover Suspicious Healthcare (CRUSH) fraud-fighting initiative and invites the public to submit ideas on how to improve its efforts.

CMS seeks help to CRUSH Medicare and Medicaid fraud
Kimberly Brandt, CMS COO, discusses the agency's Comprehensive Regulations to Uncover Suspicious Healthcare (CRUSH) fraud-fighting initiative and invites the public to submit ideas on how to improve its efforts.
3:57
7:23

New payment and delivery models mean big shift for Medicare

TEMPO and ACCESS are two new models that signal a large change in how the federal government intends to govern cost, quality and accountability in Medicare. Bill Charnetski, government affairs pro at PointClickCare, offers a deep dive.

New payment and delivery models mean big shift for Medicare
TEMPO and ACCESS are two new models that signal a large change in how the federal government intends to govern cost, quality and accountability in Medicare. Bill Charnetski, government affairs pro at PointClickCare, offers a deep dive.
7:23