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Health systems all over the world are addressing the needs of COVID-19 patients with chatbots, drive-through clinics and telemedicine.
It's a struggle to provide an explanation and clarity on why a claim was denied with the level of detail required, says Fawad Butt, CEO at Penguin Ai.
He describes the unique information technology and interoperability needs of the company, which offers dental, vision, life and disability coverage, as it interfaces with the larger healthcare space.
Operational and medical device challenges that follow health system consolidations can be mitigated by creating a zero trust footprint, says Cletis Earle, healthcare field chief technology officer at Citrix.