Virtual consumer-centric care emerges from the ashes of COVID-19 pandemic

The biggest risks of healthcare artificial intelligence are not necessarily the known deficiencies of AI technology. "The real risk is automation complacency," says Ben Scharfe, EVP of AI at Altera Digital Health.

Dr. Ray Mak, associate professor of radiation oncology at Mass General Brigham, talks about FaceAge, an AI tool that reads cancer patients' facial images to help clinicians assess mortality risk and choose a course of treatment.

Navel, a patient assistant robot from navel robotics, talks about its mission of delivering conversation, games and social engagement to patients to reduce loneliness and create a more positive care experience.