The challenge of behavioral health access

Oklahoma Heart Hospital CIO David Miles and his team achieved this Herculean task. Miles offers tips for those facing an EHR switch, discusses staff resistance, and talks what it takes to successfully work with a consulting firm.

The attacks haven't changed but the interconnectedness of hospitals with each other and third parties means when one is impacted, the entire health system can be affected, says Dr. Benoit Desjardins, a professor at the University of Montreal.

At the center of the organization's values is providing a better patient experience. The hospital wants to stand out in the crowd. And awards and patient feedback bolster the heart hospital's focus.