Virtual consumer-centric care emerges from the ashes of COVID-19 pandemic

Follow-up appointments, transitional care when there’s the risk of readmission, benefit patients and can be done by telehealth, says Dr. Matthew Thompson, an ER physician and the CEO and cofounder of Telescope Health.

How smart rooms are redefining the role of the bedside nurse and how the CNO and his team plan to prevent tech fatigue among staff to ensure the investment continues to deliver value, per the health system's chief nursing officer Duane Perry.

Artificial intelligence-driven cost estimation tools and telehealth are addressing patient care gaps and improving care access while lowering total costs for employee groups, says Robin Glass, president of Included Health.