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The growing business case for empathy in care delivery
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The growing business case for empathy in care delivery

8:40

At Patient Experience Summit 2019, speakers and attendees discuss ways providers can operationalize and implement empathy beyond the bedside.

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Getting the most out of shared decision-making conversations

(Sponsored) By providing relevant, evidence-based content, patient engagement platforms enable dialogue between patient and provider to move quickly to what the patient values, says Christian Patrick, VP of clinical decisions at EBSCO.

Getting the most out of shared decision-making conversations
(Sponsored) By providing relevant, evidence-based content, patient engagement platforms enable dialogue between patient and provider to move quickly to what the patient values, says Christian Patrick, VP of clinical decisions at EBSCO.
4:18
41:48

Healthcare Lessons from Biometric Technology Use Worldwide

Lessons healthcare can learn from other industries and countries that employ biometrics to address patient matching —the ability to link records for the same individual held in different locations and a perennial problem in healthcare.

Healthcare Lessons from Biometric Technology Use Worldwide
Lessons healthcare can learn from other industries and countries that employ biometrics to address patient matching —the ability to link records for the same individual held in different locations and a perennial problem in healthcare.
41:48
29:11

AI and Patient Experience: A Balancing Act

How to integrate AI into patient communication in ways that enhance and personalize the patient experience, and develop communication and access strategies that strengthen the patient-provider relationship.

AI and Patient Experience: A Balancing Act
How to integrate AI into patient communication in ways that enhance and personalize the patient experience, and develop communication and access strategies that strengthen the patient-provider relationship.
29:11