Swapna Kakani says that patient experience is changing slowly, but there are little things hospitals can do to better cater to consumers.
Lessons healthcare can learn from other industries and countries that employ biometrics to address patient matching —the ability to link records for the same individual held in different locations and a perennial problem in healthcare.
Sponsored: Improve patient experience with eVideon HELLO, a HIPAA-secure, cloud-based video visit platform connecting patients, families and clinicians. With no passwords or downloads needed, HELLO increases nurse satisfaction.
David Asch, executive director at the Penn Medicine Center for Health Care Innovation, explains how behavioral economics can help improve patient adherence.
