AI call center is effective at engaging patients

Dr Catia Pinto and Dr Tapani Piha of the HIMSS Digital Health Advisory Group for Europe (DHAGE) say this year's meeting tackled difficult topics like promoting digital literacy and successfully scaling healthcare AI.

The biggest risks of healthcare artificial intelligence are not necessarily the known deficiencies of AI technology. "The real risk is automation complacency," says Ben Scharfe, EVP of AI at Altera Digital Health.

Yashbir Singh, assistant professor of radiology at Mayo Clinic, says his team is using an AI model to assist in diagnosing cholangiocarcinoma from images and has published research demonstrating its benefit.