Health systems all over the world are addressing the needs of COVID-19 patients with chatbots, drive-through clinics and telemedicine.
How to integrate AI into patient communication in ways that enhance and personalize the patient experience, and develop communication and access strategies that strengthen the patient-provider relationship.
Christine Sinsky, vice president of professional satisfaction at the American Medical Association, talks about the problem of physician burnout and the role the EHR plays in that.
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