From patients to health consumers to health citizens

Julie Demaree, chief technology and digital innovation officer at St. Mary's Healthcare Amsterdam, says the hospital fine-tuned its warning system to prevent physician fatigue by focusing on higher-value drug alerts.

By building AI tools in-house, health systems can directly address their unique challenges with tailored products rather than depending on vendors, according to Lina Scroggins, Mercy's chief product officer.

Michelle Stansbury, associate chief innovation officer at Houston Methodist, talks about how the hospital has built a more engaging patient experience, from scheduling to interactive bedside technology to post-discharge texting.