Building bots that speak the same 'language' as patients

Peiling Yap, chief scientist at HealthAI, says that many responsible AI projects never move beyond pilot stages because weak governance and a lack of clear regulatory guardrails block safe scaling and widespread adoption.

Michelle Stansbury, associate chief innovation officer at Houston Methodist, talks about how the hospital has built a more engaging patient experience, from scheduling to interactive bedside technology to post-discharge texting.

By building AI tools in-house, health systems can directly address their unique challenges with tailored products rather than depending on vendors, according to Lina Scroggins, Mercy's chief product officer.