Gaining trust starts with knowing the patient, provider

Michelle Stansbury, associate chief innovation officer at Houston Methodist, talks about how the hospital has built a more engaging patient experience, from scheduling to interactive bedside technology to post-discharge texting.

Johnson & Johnson's Peggy Berkery and SONSIEL's Mary Lou Ackerman discuss how SONSIEL has helped nurses collaborate globally and become recognized as essential clinical problem-solvers.

Julie Demaree, chief technology and digital innovation officer at St. Mary's Healthcare Amsterdam, says the hospital fine-tuned its warning system to prevent physician fatigue by focusing on higher-value drug alerts.