Dr. Matthew Herrmann, an infectious disease specialist and the chief medical officer at Pacific Oaks Medical Group, discusses ViiV Healthcare's HIV awareness campaign and the barriers associated with HIV patients achieving viral suppression.

Business associates vetted for the CMS Medicare App Library must still consider their third-party risk requirements, says Scott Stuewe of DirectTrust. However, vetted FHIR-based data exchange apps are helping to improve the comfort of data holders.

Amy Chacko, IT portfolio manager at Hackensack Meridian Health, says the HIMSS chapter members she's spoken with are implementing AI slowly and carefully due to concerns about patient safety and achieving strategic goals.

Pothik Chatterjee says Houston Methodist & Rice University's Digital Health Institute combines AI algorithms with data from disparate sources including clinical images to uncover patterns that can inform patient care.

Mental health crises rarely happen during appointments, so author Davor Mucić says that approved digital tools may improve outcomes for patients who need extra help before their next visit.

Megan Coder of the Society for Digital Mental Health cautions that patients may rely on general-purpose AI chatbots that are unsuitable for mental health treatment rather than seek care from a human clinician.

Michelle Stansbury, associate chief innovation officer at Houston Methodist, talks about how the hospital has built a more engaging patient experience, from scheduling to interactive bedside technology to post-discharge texting.

Nick Yaitsky, chief AI officer at Lulav AI, says that AI is present in many healthcare technologies, so organizations must shift their conversations from whether to adopt AI to how they can best use it to improve patient care.

As health systems face staffing pressures, Peter Julius, Public Intelligence CEO and partner, suggests that emotionally responsive robots like Hana-chan can provide social engagement and calm patient agitation in care settings.

Katie Prevas, Suki AI's medical director, says ambient AI tools can do more than compile visit notes, including preparing patient summaries, understanding clinical context and improving coding to reduce claim denials.

Hal Wolf, HIMSS president and CEO, says that, while many healthcare leaders are eager to use AI, questions remain about how to ensure its outputs are accurate and how to build clinicians' and patients' trust in AI tools.

HIMSS AI in Healthcare Forum attendees in Boston shared ideas on how to develop and scale AI across real-world clinical and operational settings while benefiting patients, clinicians and staff.