Jonah Comstock, editor in chief of MobiHealthNews, shares observations from the Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.

Carrie Davis, director of patient experience at the Hanger Clinic, shares how her own patient experience helps guide her work toward implementing more compassionate and human-centric care.

Communication and empathy workshops have clinicians feeling better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Adrienne Boissy, MD, MA, chief experience officer of the Cleveland Clinic, says patient experience is more than just patient satisfaction surveys and sees an evolution on the horizon.

Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience, discusses how communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people f

Dr. Robert Louis, director at Hoag, and Danielle Collins, chief experience officer at EMPOWER360, discuss how virtual reality technology can empower patients to become a member of their own healthcare team.

At Patient Experience Summit 2019, speakers and attendees discuss ways providers can operationalize and implement empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, talks about the challenges, opportunities and what's next in patient empathy and experience.

Rebekah Angove, vice president at the Patient Advocate Foundation, discusses the difference between patient engagement and patient experience and ways patients and providers can more effectively navigate the complexity of healthcare costs.

Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says when providers understand and document patients' values and wishes, they can more effectively collaborate with them on their journey.

Sam Hanna, professor and associate dean at American University, says that while technology enables communication between patient and provider, implementing patient engagement requires much more.

Dr. Jack Resneck, Jr., chair of the board of trustees at the American Medical Association, discusses the importance of app validation and how technology can either improve or reinforce disparities around outcomes in healthcare.