Cleveland Clinic Executive Chief Nursing Officer K. Kelly Hancock said that unlocking engagement to influence patients and clinicians can improve efficiency and boost the bottom line.

Sean Bozorgzad explains how his company’s technology can help enable clinicians to deliver empathy to patients.

(Sponsored) Dr. Mark Crockett, Verge Health CEO, says that hundreds of people and machines have to work right in order to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

(Sponsored) Pam Holt with Wolters Kluwer Health says that a key to reducing misunderstandings between patient and provider is to make sure that clinical content is consistent across the entire continuum.

Karen Appelbaum, director at Providence St. Joseph Health, discusses technology serving as an extension of the way to know patients and care for them.

Jonah Comstock, editor in chief of MobiHealthNews, shares observations from the Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.

Carrie Davis, director of patient experience at the Hanger Clinic, shares how her own patient experience helps guide her work toward implementing more compassionate and human-centric care.

Communication and empathy workshops have clinicians feeling better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Adrienne Boissy, MD, MA, chief experience officer of the Cleveland Clinic, says patient experience is more than just patient satisfaction surveys and sees an evolution on the horizon.

Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience, discusses how communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people f

Dr. Robert Louis, director at Hoag, and Danielle Collins, chief experience officer at EMPOWER360, discuss how virtual reality technology can empower patients to become a member of their own healthcare team.

At Patient Experience Summit 2019, speakers and attendees discuss ways providers can operationalize and implement empathy beyond the bedside.