Denise Hines, Chief Americas Officer at HIMSS, talks about the challenges, opportunities and what's next in patient empathy and experience.

Rebekah Angove, vice president at the Patient Advocate Foundation, discusses the difference between patient engagement and patient experience and ways patients and providers can more effectively navigate the complexity of healthcare costs.

Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says when providers understand and document patients' values and wishes, they can more effectively collaborate with them on their journey.

Sam Hanna, professor and associate dean at American University, says that while technology enables communication between patient and provider, implementing patient engagement requires much more.

Dr. Jack Resneck, Jr., chair of the board of trustees at the American Medical Association, discusses the importance of app validation and how technology can either improve or reinforce disparities around outcomes in healthcare.

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses unique challenges to innovation and patient engagement faced by pediatric care and emergency departments, including social determinants and fragmented care.

ConnectedHealth CEO Ronald Ling explains how the organization's SugoSure monitors, identifies and manages type 2 diabetes through the patient, physician and health coach.

Richard Staynings, an independent executive security leader, says that the concept of keeping patients safe should go beyond infections and falls to include protecting their data from security breaches.

Emma Cartmell, founding partner at VC firm Cartmell LLC, on what artificial intelligence can do today, and how healthcare is still trying to work out the practical applications for improving quality and reducing costs.

Deo Dumaraos, CEO of Syncmed Informatics Corp, discusses how by fusing together health baselines with daily habits of patients, the niña health app is able to generate preventive programs that would help reduce health insurance utilization and costs.

Neuroflow's COO Adam Pardes discusses how digital technologies that work across the care continuum can help connect providers, payers and patients in the mental health field.

ZIP code-level data about risk indicators and social vulnerability of patients and populations exists, says Dr. David Nace, chief medical officer of Innovaccer – so now it should be refined and presented to clinicians to enable better care.