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Payers want to know how to change the experience to make access easy for beneficiaries, says Mary Langowski, CEO of Solera Health.
More than half of Medicare beneficiaries are enrolled in MA, and that number is expected to grow to 63%, says John Barkett, managing director at BRG's Healthcare Transactions and Strategy practice.
Ram Rajagopalan, Zoom's head of customer experience for artificial intelligence, explains how AI-enhanced virtual agents that interface with patients are helping medical providers balance multiple challenges.
Starting on Jan. 1, 2027, payment will move from a lump-sum payment at the end of an episode – usually lasting 40 weeks – to more of a fee for service structure, says Anu Sharma, founder and CEO of Millie.