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Craig Kwiatkowski also discusses whether to build or buy AI, and how patients and clinicians are responding to these tools.
Ram Rajagopalan, Zoom's head of customer experience for artificial intelligence, explains how AI-enhanced virtual agents that interface with patients are helping medical providers balance multiple challenges.
There's somewhat of a disconnect for consumers between a plan's star rating and how that plan differs from another, says John Barkett, managing director at BRG's Healthcare Transactions and Strategy practice.
Clinical data could help health plans make more precise coverage decisions while reducing friction for patients and providers, says Dr. Donald Rucker, chief strategy officer at 1UpHealth.