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CentraCare Health improved point of service collections by 25% by giving options and out-of-pocket costs, says Sheri Liebl, the healthcare system's executive director of revenue cycle.
And as health systems face revenue cycle challenges due to COVID-19, delivering "patient-friendly" payment options is one key to maintaining margins, says AccessOne CEO Mark Spinner.
The Houston ENT & Allergy Clinic also increased its referral conversion by 35%, which translated to an additional $500,000 in annual revenue.