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Helping call center agents understand patients' unique care journeys
HIMSS TV @ HIMSS24

Helping call center agents understand patients' unique care journeys

4:50

Patty Hayward, healthcare and life sciences GM at Talkdesk, discusses how the call center software company integrates AI with EHRs to provide a better experience for patients and lets agents bring more empathy to conversations.

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Despite increased cloud migration, interoperability remains a challenge for providers

Lyle McMillin, principal product manager at Hyland, says the company's recent survey with HIMSS Market Insights found that many healthcare organizations are still struggling to exchange patient data, even after moving to the cloud.

Despite increased cloud migration, interoperability remains a challenge for providers
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Vendors must anticipate healthcare clients' specific cybersecurity needs

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HIMSS collaboration with South Korea will encourage EHR adoption

Hal Wolf, HIMSS president and CEO, talks about how signing a Memorandum of Understanding with South Korea's Health Information Service will help measure digital maturity of the country's hospitals and support workforce development.

HIMSS collaboration with South Korea will encourage EHR adoption
Hal Wolf, HIMSS president and CEO, talks about how signing a Memorandum of Understanding with South Korea's Health Information Service will help measure digital maturity of the country's hospitals and support workforce development.
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