Securing the virtual care visit

Fearing fraud, patients may not answer phone calls from providers or health plans, which can negatively impact their care. Jim Tyrrell, VP of global product strategy at TNS, discusses how branded calling and spoof protection can help.

The attacks haven't changed but the interconnectedness of hospitals with each other and third parties means when one is impacted, the entire health system can be affected, says Dr. Benoit Desjardins, a professor at the University of Montreal.

Lucet CEO Shana Hoffman discusses how the company works with health plans to administer the benefits to make sure members have access to a provider.